11th
De-escalate: Managing Challenging Situations
The course will enable staff and volunteers to identify the warning signs of challenging and threatening behaviour and provide effective strategies and techniques to address behaviour that may escalate into abuse, aggression and violence. The course (delivered by Samantha Higgins) is suitable for any member of staff or volunteer working directly with clients living in challenging environments.
Time: 10am to 4pm.
The price per person is £83 plus VAT